Data deletion instructions

Last updated 1 November 2026

You can ask us to delete your Superlane data at any time. Here is how, depending on who you are.

If you are a Superlane customer

1. Email team@superlane.io from the email address on your account, with the subject “Delete my Superlane data”.
2. Say whether you want your whole workspace deleted or only certain data, such as a WhatsApp number's messages.
3. We confirm the request within 2 working days and may ask you to verify that you own the account.
4. We delete the data within 30 days and email you when it is done.

Before deleting a workspace, you can ask us for an export of your contacts, deals and messages.

If you messaged a business that uses Superlane

Your messages and details are controlled by that business. Ask them first to delete your data. If they do not respond, email us with the business name and your phone number, and we will pass on your request and help.

If you signed in with Facebook, WhatsApp or Google

Removing Superlane from your Facebook, WhatsApp Business or Google account settings stops new data from being shared. To delete data already stored, send us the request described above.

What we keep

We keep only what the law requires, such as GST invoices and payment records, and delete everything else.