Refunds and cancellation

Last updated 1 November 2026

Cancelling Superlane should be simple. This page explains how it works.

Cancelling

• You can cancel at any time from your account settings, or by emailing us.
• Cancellation stops all future charges. Your plan stays active until the end of the period you have paid for.
• We confirm every cancellation by email.

Refunds

• If you are charged by mistake, or charged after cancelling, we refund the full amount.
• We do not refund part-used billing periods, unless the law requires it.
• WhatsApp message charges passed on from Meta are not refundable once the messages are sent.
• Approved refunds go back to the original payment method within 7 working days.

How to ask

Email team@superlane.io with your company name and the invoice number. We reply within 2 working days.